hkbd Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the use of the hkbd platform and all its services. When you visit the hkbd website, create an account, or use any gaming or betting service, you are automatically considered to have accepted these Terms.

hkbd is a secure and reliable online gaming platform serving users in Bangladesh. SSL encryption and fair play policies are strictly followed on our platform.

hkbd reserves the right to amend, modify, or cancel any part of these Terms at any time without prior notice. Updated Terms will take effect as soon as they are published on the website.

2. Eligibility and Age Requirements

To register on the hkbd platform and use gaming services, the following conditions must be met:

• You must be at least 21 (twenty-one) years of age.
• You are using the platform entirely voluntarily and of your own free will.
• All information you provide is true, complete, and accurate.
• You are not legally prohibited from using this platform.
• You have not previously had any account at hkbd confiscated or closed.

We may request necessary documents for age verification at any time. If the required documents are not submitted, the account may be temporarily suspended.

3. Account Registration and Management

Each person may operate only one account on the hkbd platform. Creating multiple accounts is strictly prohibited, and in case of a violation, all associated accounts may be closed.

At the time of account registration, you must provide the following information accurately:

• Full name (as per national identity card)
• Correct date of birth
• Active mobile number and email address
• Current address

Keeping your account password confidential is entirely your responsibility. Do not share your login details with any third party. If you suspect unauthorized access to your account, notify the hkbd support team immediately.

4. Deposits and Withdrawals

The rules for deposits and withdrawals on the hkbd platform are outlined below:

• Minimum deposit: ৳200 per method.
• Minimum withdrawal: ৳1,000.
• Withdrawal time: Processing is generally completed within 1 hour.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, Islami Bank, BRAC Bank).

All deposits and withdrawals must be made through a verified personal account registered in your name. Using a third-party account or payment method may result in account suspension and the relevant funds being held.

No fee applies to deposits. For withdrawals, a small processing fee may be charged in certain circumstances — contact the support team for up-to-date information on this.

5. Bonuses and Promotional Offers

Bonuses and promotional offers from hkbd are provided subject to specific conditions. By accepting a bonus, you are automatically considered to have agreed to the associated terms.

Welcome bonus: 150% bonus on your first deposit, up to ৳20,000. The wagering requirement is 10 times the bonus amount (on the bonus amount only, not on deposit + bonus).

For example:

• ৳1,000 deposit → ৳1,500 bonus → total balance ৳2,500
• You must wager ৳1,500 × 10 = ৳15,000 before withdrawing bonus winnings

Bonus restrictions:

• Each bonus offer may be claimed once only.
• Bonus funds cannot be withdrawn directly — winnings may only be withdrawn after the wagering requirement has been met.
• Multiple bonuses cannot be used at the same time unless otherwise specified.
• If a bonus has a set expiry, it must be used before that date.
• hkbd reserves the right to cancel or modify any promotion.

6. Gaming Rules and Fair Play

hkbd believes in the principle of fair play. All gaming activities on our platform are conducted transparently. Our commitment to users is to ensure a neutral and balanced gaming environment.

Keep the following rules in mind while gaming:

• hkbd reserves the right to cancel or adjust bets in the event of any technical error.
• No winning claim from an incomplete round due to a game software error or failure is valid.
• If you have a dispute regarding the outcome of any game, notify us through the support team — we will review logs and records before making a decision.
• In sports betting, a confirmed bet cannot be modified.

hkbd does not guarantee the specific RTP, jackpot pool, or maximum win amount of any game. Gaming outcomes are entirely random and previous results do not influence future outcomes.

7. Prohibited Activities

The following activities are strictly prohibited on the hkbd platform:

• Multiple accounts: The same person may not operate more than one account.
• Bonus abuse: Using the bonus system in a fraudulent manner is prohibited.
• Money laundering: Illegal money laundering or suspicious transactions are strictly prohibited.
• Automated software: Gaming via bots, crawlers, or automated tools is prohibited.
• System hacking: Any attempt to bypass the platform's security systems is prohibited.
• False identity: Operating an account using false information is prohibited.
• Collusion: Multiple players working together to gain an unfair advantage is prohibited.

8. Data Protection and Privacy

hkbd gives the highest priority to protecting users' personal information. All data transmissions on our platform are secured using SSL encryption.

Your personal information is used only for the following purposes:

• Account verification and management
• Processing deposits and withdrawals
• Providing customer service
• Compliance with applicable laws and regulations
• Prevention of fraud and cybercrime

Your information is not sold or shared with third parties, except where required by legal obligation. To learn about our full data protection policy, please visit our Privacy Policy page.

9. Responsible Gaming

hkbd believes in responsible gaming. We want all our users to enjoy gaming in a healthy and balanced way.

We provide the following tools to help you manage your gaming activity:

• Deposit limits: You can set your own daily, weekly, or monthly deposit limits.
• Gaming break: Your account can be temporarily suspended for a specified period.
• Self-exclusion: The option to keep your account closed for an extended period is available.
• Support: Our support team is ready to assist with any concerns related to gaming addiction.

10. Account Suspension and Closure

hkbd reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any part of these Terms
• Providing false information or failing identity verification
• Involvement in fraudulent or suspicious activity
• When required in the interest of financial security
• Extended period of account inactivity

In the event of account closure, if there is a balance remaining and no fraud allegation exists, funds will be returned in accordance with the withdrawal policy. However, bonus funds will be forfeited.

Users may also close their account at any time. Contact the support team to do so.

11. Limitation of Liability

hkbd's liability for any direct or indirect loss arising from use of the hkbd platform is limited to the following scope:

• hkbd is not liable for any loss caused by technical errors, server outages, or internet connection issues.
• hkbd is not directly liable for errors on the part of third-party game software providers.
• hkbd is not liable for loss caused by a user's own negligence or by sharing account details with others.
• hkbd is not liable for service disruptions caused by unforeseen circumstances (such as natural disasters or cyberattacks) or legal obligations.

12. Changes to Terms

hkbd reserves the right to partially or fully amend these Terms at any time. When changes take effect, they will be published on the website with the date of the update noted.

If you continue using the platform after any changes to the terms and conditions, you will be considered to have accepted the updated terms. We therefore recommend visiting this page regularly to stay up to date.

For any questions or confusion regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat (Bengali & English)
• Email: [email protected]