hkbd's Privacy Policy

This Privacy Policy ("Policy") applies to the use of all services on the hkbd platform. It describes how hkbd collects your personal information, the purposes for which it is used, with whom it may be shared, and how that information is kept secure.

By using hkbd's website or any of its services, you are considered to have agreed to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact us.

This Policy may be updated from time to time. We will notify you appropriately of any significant changes. The most recently updated version will be considered the effective version.

During account creation or the login process, hkbd may collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Documents required for identity verification

Information required for deposit and withdrawal processes, such as:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account and routing information (for bank transfers)
• Transaction history and amounts

Information automatically collected while you use the platform:

• IP address and device type
• Browser type and version
• Duration of site visits and navigation patterns
• Cookie and session data
• Game history and betting records

hkbd primarily uses the information collected from you to operate our services smoothly. This includes account creation and management, processing deposits and withdrawals, providing game services, and issuing bonuses and rewards.

Our platform is for users aged 21 and above only. We verify the documents you provide to confirm your age and identity. This is an integral part of ensuring responsible gaming.

hkbd monitors unusual activity to ensure the security of your account and financial transactions. Technical data is analyzed to detect potential fraud, account hacking, or unauthorized access.

We use your contact information to maintain effective communication with you and to provide assistance. Our support team is available 24/7 via live chat and email in both Bengali and English.

We analyze usage patterns to improve the user experience and make our platform more effective. However, this analysis does not include information that reveals personal identity.

Cookies are small text files stored in your browser. The hkbd website uses cookies to improve your experience. Cookies help remember your preferences and ensure the functionality of the site.

• Essential Cookies: Ensure the core functionality of the site, such as maintaining login sessions.
• Functional Cookies: Remember your language preferences and other settings.
• Analytics Cookies: Collect site usage statistics to help improve our services.

You can reject or delete cookies by changing your browser settings. However, disabling cookies may limit some functionality of the site. Essential cookies are always active because the site cannot function properly without them.

hkbd does not sell your personal information to any third party. However, limited information may be shared with selected partners for service operations:

• Payment processing providers (bKash, Nagad, Rocket, Upay, banks)
• Technology and infrastructure service providers
• Game software providers (technical information only)

All these partners operate under strict confidentiality agreements and may use your information only for specified purposes.

We may be required to disclose necessary information in response to a valid request from legal authorities or a court order. In such situations, we will provide only the information requested, nothing more.

If any change occurs to the business structure in the future (such as a merger or acquisition), your information may be transferred to the new entity. In that case, the terms of this Privacy Policy will remain unchanged.

hkbd applies industry-standard technical measures to keep your information secure. These include:

• Full SSL/TLS encryption — on all data transmissions
• Password hashing — no password is stored in plain text
• Firewall and intrusion detection systems
• Regular security audits
• Secure data center infrastructure

Alongside technical measures, we maintain the following administrative controls:

• Strict employee access controls — access only to information that is necessary
• Regular employee training on privacy
• A rapid response plan for data breach incidents

hkbd retains your information for as long as it is needed to provide services or as required to meet legal obligations. Even after an account is closed, some information may be retained for a set period in line with legal and regulatory requirements.

Records of financial transactions, age verification documents, and account history may be retained for an extended period — to meet applicable legal and audit standards. This information is stored on secure servers and can only be accessed by authorized staff.

You have the right to know what information is stored in your hkbd account. By contacting us, you can request a copy of your stored personal information.

If there is any inaccuracy or incompleteness in your stored information, you may request a correction. hkbd will make the necessary corrections within a reasonable time.

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a set period has elapsed.

You may object to the use of your information for a specific purpose. However, if you object to the processing of information related to essential services, it may not be possible to provide those services.

To exercise or submit a request for any of the above rights, please contact our support team. After verifying your identity, we will respond to your request as promptly as possible.

hkbd's services are for users aged 21 and above only. We do not knowingly collect or process information from anyone under 21 years of age. If we become aware that a minor is using our site, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please contact us. For more information on responsible gaming, please visit our Responsible Gaming page.

hkbd's platform is connected with various game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) and payment services. These third-party services may have their own privacy policies.

How your information is used on third-party platforms falls under the privacy policy of that respective organization. hkbd is only responsible for data processing that occurs within its own services.

hkbd reserves the right to amend or update this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you at your registered email address or display a special notice on the site.

Continued use of the platform after any changes will be considered as your agreement to the terms of the updated Policy. We therefore recommend reviewing this page regularly.